David trains Emily on how to handle a client misunderstanding. They discuss how to reassure the client and solve the problem calmly. This helps Emily learn good communication skills.
Vocabulary:
Client: A person who uses a service or buys goods
Misunderstanding: A failure to understand something correctly
Reassure: To say something to remove doubts or fears
Apologize: To say sorry for a mistake or problem
Polite: Showing good manners and respect
Practice more with this lesson:
