Laura, a security guard, meets Michael, a client. Michael shares his concerns about recent security issues. Laura listens carefully and reassures him about improvements.
Vocabulary:
Concerns: Worries or fears about something.
Improvements: Changes that make something better.
Patrols: Regular checks by security to keep places safe.
Priority: Something very important to do first.
Reassure: To say something to make someone feel better.
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