Coordinating Schedules After a Service Failure – English for E-commerce Manager – Advanced Level

Olivia and Robert discuss fixing a delivery problem. They plan calls to solve the issue quickly. They want to keep customers happy.

🎧 Coordinating Schedules After a Service Failure
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Vocabulary:

Delivery: The act of bringing goods to a customer.

Schedule: A plan of times for events or tasks.

Customer: A person who buys goods or services.

Update: To give new information about something.

Service: Work done to help or serve someone.


Practice more with this lesson:


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