Olivia, a security guard, receives a complaint. She talks to Michael to explain how to handle it. They discuss the steps to solve problems calmly.
Vocabulary:
Complaint: A statement about something wrong or bad.
Apologize: To say sorry for a mistake.
Feedback: Information about how well something is done.
Promise: A statement that something will be done.
Trust: Belief in someone’s honesty or ability.
Practice more with this lesson:
