Olivia receives a complaint from a customer. She helps Mark learn how to handle negative feedback. They discuss clear steps to solve problems well.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Apologize: To say sorry for a mistake or problem.
Solution: A way to fix a problem.
Follow up: To check again after an action.
Inconvenience: A problem or difficulty caused to someone.
Practice more with this lesson:
