Daniel is a sales executive. He talks to Olivia about a customer complaint. They plan the next steps with different teams.
Vocabulary:
Complaint: A statement about a problem or fault.
Delay: To make something happen later than planned.
Refund: Money returned for a product or service.
Replacement: A new item given instead of a damaged one.
Coordinate: To work together with others to do something.
Practice more with this lesson:
