Daniel, a sales executive, faces a problem with a delayed shipment. He talks to Linda, the customer service manager. They discuss how to solve the issue quickly.
Vocabulary:
Shipment: A group of goods sent to a customer.
Delay: When something happens later than planned.
Escalate: To raise a problem to a higher level.
Customs: The place where goods are checked at the border.
Client: A person or company that buys services or goods.
Practice more with this lesson:
