English Lessons

Vocabulary Flashcards and Quiz of Handling Objections After a Service Failure โ€“ English for Retail Manager โ€“ Medium Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not good
Refund
Money given back to a customer
Delivery
The act of bringing goods to a customer
Solution
A way to fix a problem
Communication
Sharing information between people or groups

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Refund
Delivery
Solution
Communication
The act of bringing goods to a customer
A way to fix a problem
A statement that something is wrong or not good
Sharing information between people or groups
Money given back to a customer

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œComplaintโ€ mean?
4. What does โ€œRefundโ€ mean?
5. What does โ€œDeliveryโ€ mean?
6. What does โ€œSolutionโ€ mean?
7. What does โ€œCommunicationโ€ mean?

Practice more with this lesson:


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