English Lessons

Vocabulary Flashcards and Quiz of Handling Objections After a Service Failure – English for Retail Manager – Medium Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not good
Refund
Money given back to a customer
Delivery
The act of bringing goods to a customer
Solution
A way to fix a problem
Communication
Sharing information between people or groups

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Refund
Delivery
Solution
Communication
Sharing information between people or groups
A statement that something is wrong or not good
A way to fix a problem
The act of bringing goods to a customer
Money given back to a customer

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Refund” mean?
5. What does “Delivery” mean?
6. What does “Solution” mean?
7. What does “Communication” mean?

Practice more with this lesson:


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