Paul, a retail manager, talks with Emily about a recent service problem. He explains how he handled customer complaints. They discuss the progress made after the issue.
Vocabulary:
Complaint: A statement that something is wrong or not good
Refund: Money given back to a customer
Delivery: The act of bringing goods to a customer
Solution: A way to fix a problem
Communication: Sharing information between people or groups
Practice more with this lesson:
