English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints with Apologies and Compensation – English for Retail Manager – Advanced Level

โ€”

by

Michael Carter
in
Complaint
A statement that something is wrong or not satisfactory.
Apologize
To say sorry for a mistake or problem.
Compensation
Something given to make up for a loss or problem.
Refund
Money returned to a customer for a product or service.
Presentation
A talk or show to explain ideas to others.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Apologize
Compensation
Refund
Presentation
A statement that something is wrong or not satisfactory.
To say sorry for a mistake or problem.
A talk or show to explain ideas to others.
Something given to make up for a loss or problem.
Money returned to a customer for a product or service.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Apologize” mean?
5. What does “Compensation” mean?
6. What does “Refund” mean?
7. What does “Presentation” mean?

Practice more with this lesson: