English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints with Apologies and Compensation โ€“ English for Retail Manager โ€“ Advanced Level

โ€”

by

Michael Carter
in
Complaint
A statement that something is wrong or not satisfactory.
Apologize
To say sorry for a mistake or problem.
Compensation
Something given to make up for a loss or problem.
Refund
Money returned to a customer for a product or service.
Presentation
A talk or show to explain ideas to others.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Apologize
Compensation
Refund
Presentation
To say sorry for a mistake or problem.
A statement that something is wrong or not satisfactory.
A talk or show to explain ideas to others.
Money returned to a customer for a product or service.
Something given to make up for a loss or problem.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œComplaintโ€ mean?
4. What does โ€œApologizeโ€ mean?
5. What does โ€œCompensationโ€ mean?
6. What does โ€œRefundโ€ mean?
7. What does โ€œPresentationโ€ mean?

Practice more with this lesson:


Your Adblocker is also blocking Videos and Tests on this website.

Please turn off the Adblocker. Thank you.