William talks to Emily about a customer complaint. They discuss how to apologize and offer compensation. They prepare to present this to senior management.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory.
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a loss or problem.
Refund: Money returned to a customer for a product or service.
Presentation: A talk or show to explain ideas to others.
Practice more with this lesson:
