Sophia is a retail manager. She faces a complaint from a customer. She decides to solve the problem by giving tasks to her team.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Delegate: To give a task to someone else to do.
Delivery: The act of bringing goods to a place.
Discount: A reduction in the price of something.
Apology: A statement saying sorry for a mistake.
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