Olivia and Kevin discuss a complaint during remote work. Olivia wants to solve the problem quickly. Kevin suggests escalating it to the manager.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory.
Escalate: To raise a problem to a higher level for help.
Complex: Something that is not simple and has many parts.
Manager: A person who is in charge of a team or project.
Solution: A way to fix a problem or answer a question.
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