Michael is a recruiter. He helps Emma write an email after a service problem. They talk about the steps to write the email.
Vocabulary:
Apology: A statement saying sorry for a mistake.
Solution: A way to fix a problem.
Patient: Able to wait without getting angry.
Polite: Showing good manners and respect.
Closing: The last part of a letter or email.
Practice more with this lesson:
