Vocabulary Flashcards and Quiz of Handling Customer Objections and Resolving Misunderstandings – English for Public Relations Officer – Advanced Level

Objection
A reason for disagreeing or opposing something.
Misunderstanding
A failure to understand something correctly.
Compensation
Something given to make up for a loss or problem.
Patience
The ability to wait calmly without getting angry.
Feedback
Information about how well something is done.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Objection
Misunderstanding
Compensation
Patience
Feedback
Information about how well something is done.
A failure to understand something correctly.
A reason for disagreeing or opposing something.
The ability to wait calmly without getting angry.
Something given to make up for a loss or problem.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Objection” mean?
4. What does “Misunderstanding” mean?
5. What does “Compensation” mean?
6. What does “Patience” mean?
7. What does “Feedback” mean?

Practice more with this lesson: