Olivia works as a public relations officer. She talks to Daniel, a customer, to solve a problem. They discuss his concerns and clear up misunderstandings.
Vocabulary:
Objection: A reason for disagreeing or opposing something.
Misunderstanding: A failure to understand something correctly.
Compensation: Something given to make up for a loss or problem.
Patience: The ability to wait calmly without getting angry.
Feedback: Information about how well something is done.
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