Vocabulary Flashcards and Quiz of Closing Complaints Professionally in Senior Management Presentations - English for Public Relations Officer - Medium Level

Complaint

A statement about a problem or fault.

Solution

A way to fix a problem.

Follow up

To check again after first contact.

Impression

The feeling or idea about someone or something.

Trust

Belief in the honesty or reliability of someone.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Complaint

Solution

Follow up

Impression

Trust

The feeling or idea about someone or something.

To check again after first contact.

A statement about a problem or fault.

A way to fix a problem.

Belief in the honesty or reliability of someone.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?

4. What does “Solution” mean?

5. What does “Follow up” mean?

6. What does “Impression” mean?

7. What does “Trust” mean?

Vocabulary Flashcards and Quiz of Closing Complaints Professionally in Senior Management Presentations – English for Public Relations Officer – Medium Level