English Lessons

Vocabulary Flashcards and Quiz of Handling Negative Feedback in Customer Service – English for Customer Service Representative – Medium Level

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by

Michael Carter
in
Complaint
A statement that something is wrong
Delay
When something happens later than expected
Response
An answer or reaction to something
Improve
To make something better
Instructions
Steps or orders to follow

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Delay
Response
Improve
Instructions
An answer or reaction to something
Steps or orders to follow
To make something better
When something happens later than expected
A statement that something is wrong

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Delay” mean?
5. What does “Response” mean?
6. What does “Improve” mean?
7. What does “Instructions” mean?

Practice more with this lesson: