David, a public relations officer, reports progress to Emma. He apologizes for delays and offers compensation. The situation happens during busy business hours.
Vocabulary:
Apologize: To say sorry for a mistake or problem
Compensation: Something given to make up for a loss or problem
Peak hours: The busiest times of the day
Delay: When something happens later than planned
Voucher: A ticket or document that can be exchanged for goods or services
Practice more with this lesson:
