Sophia is a public relations officer. She must handle complaints quickly. Mark helps her ask good questions.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory
Deadline: The time by which something must be done
Refund: Money returned to a customer for a product or service
Prioritize: To arrange tasks in order of importance
Polite: Showing good manners and respect to others
Practice more with this lesson:
