Michael faces a problem with a difficult client. He talks to Olivia, his manager, to find a solution. They discuss how to handle the situation carefully.
Vocabulary:
Escalate: To raise or increase a problem to higher authority.
Client: A person who uses services or buys goods.
Angry: Feeling or showing strong unhappiness or annoyance.
Honest: Being truthful and sincere.
Management: People who control or organize a company or group.
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