English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints and Escalating Issues – English for Property Manager – Medium Level

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by

Michael Carter
in
Complaint
A statement about a problem or fault.
Technician
A person who repairs machines or equipment.
Maintenance
Work done to keep something in good condition.
Escalate
To raise a problem to a higher level.
Patience
The ability to wait without getting upset.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Technician
Maintenance
Escalate
Patience
A person who repairs machines or equipment.
Work done to keep something in good condition.
The ability to wait without getting upset.
A statement about a problem or fault.
To raise a problem to a higher level.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Technician” mean?
5. What does “Maintenance” mean?
6. What does “Escalate” mean?
7. What does “Patience” mean?

Practice more with this lesson: