Linda is a property manager. William has a complaint about his apartment. They talk to solve the problem and find a better way to help.
Vocabulary:
Complaint: A statement about a problem or fault.
Technician: A person who repairs machines or equipment.
Maintenance: Work done to keep something in good condition.
Escalate: To raise a problem to a higher level.
Patience: The ability to wait without getting upset.
Practice more with this lesson:
