Vocabulary Flashcards and Quiz of Closing a Conversation with a Difficult Client - English for Property Manager - Advanced Level

Professional

Showing skill and good behavior at work

Apologize

To say sorry for a mistake or problem

Calm

Not angry or upset

Polite

Showing good manners and respect

Follow up

To check or act again after first contact

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Professional

Apologize

Calm

Polite

Follow up

To check or act again after first contact

To say sorry for a mistake or problem

Showing skill and good behavior at work

Showing good manners and respect

Not angry or upset

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Professional” mean?

4. What does “Apologize” mean?

5. What does “Calm” mean?

6. What does “Polite” mean?

7. What does “Follow up” mean?

Vocabulary Flashcards and Quiz of Closing a Conversation with a Difficult Client – English for Property Manager – Advanced Level