Kevin is a property manager. He talks to Anna about complaints. They plan to tell senior management how to handle them well.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a problem.
Tenant: A person who rents a home or apartment.
Management: People who are in charge of a business or property.
Practice more with this lesson:
