Mark and Olivia talk about a problem with a VIP customer. They discuss how to handle the issue carefully. The talk is part of a performance review.
Vocabulary:
Escalate: To raise a problem to a higher level
Vip: A very important person
Maintenance: Work done to keep something in good condition
Report: A written description of an event or problem
Customer: A person who buys or uses a service
Practice more with this lesson:
