Jessica trains Michael on how to end a talk well after a problem. They focus on being polite and clear. This helps keep good customer relations.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Sincere: Being honest and genuine.
Policy: A rule set by a company.
Trust: Belief in someone’s honesty and reliability.
Practice more with this lesson:
