Emily and Mark are police officers. They talk to clients about a system outage. They need to explain the problem and next steps clearly.
Vocabulary:
Outage: A time when a system is not working.
Escalate: To raise a problem to a higher level.
Urgent: Needing quick attention or action.
Patience: The ability to wait without getting angry.
Cooperation: Working together to achieve a goal.
Practice more with this lesson:
