Handling Complaints with a Difficult Client – English for Plumber – Advanced Level

Emily is a plumber. She talks to Kevin, a client, about a problem. Kevin is unhappy with the work done.

🎧 Handling Complaints with a Difficult Client
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Vocabulary:

Complaint: A statement about something wrong.

Leak: When water escapes from a pipe.

Repair: To fix something that is broken.

Patience: The ability to wait calmly.

Promise: A statement that you will do something.


Practice more with this lesson:


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