William is a pilot facing a complaint from a passenger. He talks to Sarah, a customer service agent. They work together to solve the problem quickly.
Vocabulary:
Complaint: A statement about a problem or bad service.
Maintenance: Work done to keep equipment in good condition.
Reassure: To make someone feel less worried.
Passenger: A person traveling in a vehicle or plane.
Teamwork: Working together to achieve a goal.
Practice more with this lesson:
