Jessica, a physicist, writes emails to a difficult client. She apologizes and offers compensation for a mistake. The dialogue shows how to handle the situation professionally.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a loss.
Delay: A period of waiting or being late.
Frustration: Feeling annoyed because of problems.
Refund: Money returned because of a problem.
Practice more with this lesson:
