Sophia and Robert discuss how to handle customer complaints while working from home. They focus on asking follow-up questions to understand problems better. This helps them solve issues quickly and clearly.
Vocabulary:
Complaint: A statement about a problem or something wrong.
Follow-up: Additional actions or questions after the first contact.
Instructions: Steps or directions to use something correctly.
Side effects: Unwanted changes caused by medicine.
Customer: A person who buys goods or services.
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