John is training Laura to work as a remote nurse. They talk about how to apologize and offer compensation to patients. Laura learns how to handle patient calls politely.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Refund: Money given back to a customer.
Manager: A person who is in charge.
Polite: Showing good manners and respect.
Practice more with this lesson:
