Anna is a nurse who listens to a client’s unclear complaints. She tries to understand and calm the client. The talk helps solve the problem calmly.
Vocabulary:
Complaint: A statement about something wrong or bad.
Reassure: To say or do something to make someone feel less worried.
Unclear: Not easy to understand.
Patient: Able to wait calmly without getting angry.
Team: A group of people working together.
Practice more with this lesson:
