English Lessons

Vocabulary Flashcards and Quiz of Escalating an Issue with a VIP Customer via Email – English for Network Engineer – Advanced Level

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by

Michael Carter
in
Escalate
To raise a problem to a higher level for help
Urgent
Needing quick action or attention
Impact
The effect or result of something
Follow-up
To check again or continue after first contact
Polite
Showing good manners and respect

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Escalate
Urgent
Impact
Follow-up
Polite
The effect or result of something
To raise a problem to a higher level for help
Showing good manners and respect
To check again or continue after first contact
Needing quick action or attention

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Escalate” mean?
4. What does “Urgent” mean?
5. What does “Impact” mean?
6. What does “Follow-up” mean?
7. What does “Polite” mean?

Practice more with this lesson:


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