Olivia and Daniel discuss how to write an email to escalate a network problem. The customer is very important. They want to solve the issue quickly.
Vocabulary:
Escalate: To raise a problem to a higher level for help
Urgent: Needing quick action or attention
Impact: The effect or result of something
Follow-up: To check again or continue after first contact
Polite: Showing good manners and respect
Practice more with this lesson:
