Olivia trains new staff on how to handle objections. They practice talking to customers during a system outage. The goal is to keep customers calm and satisfied.
Vocabulary:
Objection: A reason for disagreeing or refusing.
Outage: A time when a system is not working.
Concern: A worry or problem someone has.
Refund: Money given back to a customer.
Patient: Able to stay calm without getting angry.
Practice more with this lesson:
