Anna, a museum curator, talks to James, a visitor. She apologizes for a problem during his visit. She offers compensation to make things right.
Vocabulary:
Apologize: to say sorry for a mistake
Compensation: something given to make up for a problem
Disappointment: feeling unhappy because something is not as expected
Technical: relating to machines or technology
Visitor: a person who goes to a place for a short time
Practice more with this lesson:
