William, an accountant, faces a problem with a client. Sophia is upset about a mistake. William tries to fix the issue quickly.
Vocabulary:
Refund: Money returned for a mistake or problem.
Compensation: Something given to make up for a loss.
Apologize: To say sorry for a mistake.
Update: To give new information.
Trust: Belief in someone’s honesty or ability.
Practice more with this lesson:
