Linda, a mechanical engineer, talks with Robert, a VIP customer. Robert has complaints about a product. Linda listens and handles his objections carefully.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory
Technician: A person skilled in fixing machines or equipment
Maintenance: The work of keeping something in good condition
Performance: How well a machine or system works
Objection: A reason for disagreeing or opposing something
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