Sophia and Kevin discuss a recent service failure. They want to end the conversation politely. They focus on clear and respectful communication.
Vocabulary:
Service failure: When a service does not work as expected.
Apologize: To say sorry for a mistake.
Repair: To fix something that is broken.
Professionalism: Behavior showing skill and respect at work.
Patience: The ability to wait calmly without getting upset.
Practice more with this lesson:
