Vocabulary Flashcards and Quiz of Handling Objections in a Phone Call โ€“ English for Marketing Manager โ€“ Easy Level

Objection
A reason for disagreeing or refusing.
Misunderstanding
A failure to understand correctly.
Confusion
A state of not being clear or certain.
Apologize
To say sorry for a mistake.
Clarify
To make something clear or easier to understand.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Objection
Misunderstanding
Confusion
Apologize
Clarify
To make something clear or easier to understand.
A reason for disagreeing or refusing.
To say sorry for a mistake.
A state of not being clear or certain.
A failure to understand correctly.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œObjectionโ€ mean?
4. What does โ€œMisunderstandingโ€ mean?
5. What does โ€œConfusionโ€ mean?
6. What does โ€œApologizeโ€ mean?
7. What does โ€œClarifyโ€ mean?

Practice more with this lesson:


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