Vocabulary Flashcards and Quiz of Handling Complaints with a VIP Customer - English for Marketing Manager - Advanced Level

Complaint

A statement that something is wrong or not good.

Apologize

To say sorry for a mistake or problem.

Compensation

Something given to make up for a problem.

VIP

A very important person.

Refund

Money returned to someone for a product or service.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Complaint

Apologize

Compensation

VIP

Refund

A very important person.

Something given to make up for a problem.

A statement that something is wrong or not good.

Money returned to someone for a product or service.

To say sorry for a mistake or problem.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?

4. What does “Apologize” mean?

5. What does “Compensation” mean?

6. What does “VIP” mean?

7. What does “Refund” mean?

Vocabulary Flashcards and Quiz of Handling Complaints with a VIP Customer – English for Marketing Manager – Advanced Level