English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints with a VIP Customer โ€“ English for Marketing Manager โ€“ Advanced Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not good.
Apologize
To say sorry for a mistake or problem.
Compensation
Something given to make up for a problem.
VIP
A very important person.
Refund
Money returned to someone for a product or service.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Apologize
Compensation
VIP
Refund
Something given to make up for a problem.
A statement that something is wrong or not good.
To say sorry for a mistake or problem.
A very important person.
Money returned to someone for a product or service.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œComplaintโ€ mean?
4. What does โ€œApologizeโ€ mean?
5. What does โ€œCompensationโ€ mean?
6. What does โ€œVIPโ€ mean?
7. What does โ€œRefundโ€ mean?

Practice more with this lesson:


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