Jessica, a marketing manager, talks to Michael, a VIP customer. Michael has a complaint about a product. Jessica apologizes and offers compensation to solve the problem.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a problem.
Vip: A very important person.
Refund: Money returned to someone for a product or service.
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