Paul is a marketing manager. He receives negative feedback from a customer. He talks to Anna to handle the complaint carefully.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Objection: A reason for disagreeing or opposing something.
Feedback: Information about how good or bad something is.
Discount: A reduction in the usual price.
Delivery: The act of bringing goods to a place.
Practice more with this lesson:
