Daniel, a marketing manager, talks with Olivia about a recent service problem. He apologizes and suggests ways to fix the issue. They discuss how to keep customers happy.
Vocabulary:
Apologize: to say sorry for a mistake
Compensation: something given to make up for a problem
Discount: a lower price than usual
Service: help or work done for customers
Upgrade: to improve or raise to a better level
Practice more with this lesson:
