Michael and Linda discuss a client’s complaint. They plan how to fix the problem. They want to keep the client happy.
Vocabulary:
Complaint: A statement about something wrong or bad.
Apologize: To say sorry for a mistake.
Preferences: Things someone likes more than others.
Feedback: Information about how good or bad something is.
Professional: Behaving in a careful and respectful way at work.
Practice more with this lesson: