Paul is a logistics coordinator. He talks with Sophia about a complaint. They want to fix the problem by understanding each other better.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory.
Shipment: Goods sent from one place to another.
Delay: When something happens later than planned.
Expectation: A belief about what will happen or what is needed.
Update: New information about a situation.
Practice more with this lesson:
