Vocabulary Flashcards and Quiz of Handling a VIP Customer's Complaint at the Library - English for Librarian - Medium Level

VIP

A very important person

Escalate

To raise a problem to a higher level

Manager

A person in charge of a place or group

Polite

Showing good manners and respect

Customer

A person who buys or uses services

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

VIP

Escalate

Manager

Polite

Customer

A person who buys or uses services

A very important person

Showing good manners and respect

To raise a problem to a higher level

A person in charge of a place or group

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “VIP” mean?

4. What does “Escalate” mean?

5. What does “Manager” mean?

6. What does “Polite” mean?

7. What does “Customer” mean?

Vocabulary Flashcards and Quiz of Handling a VIP Customer’s Complaint at the Library – English for Librarian – Medium Level