English Lessons

Vocabulary Flashcards and Quiz of Handling a VIP Customerโ€™s Complaint at the Library โ€“ English for Librarian โ€“ Medium Level

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by

Michael Carter
in
VIP
A very important person
Escalate
To raise a problem to a higher level
Manager
A person in charge of a place or group
Polite
Showing good manners and respect
Customer
A person who buys or uses services

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
VIP
Escalate
Manager
Polite
Customer
A person who buys or uses services
Showing good manners and respect
A very important person
To raise a problem to a higher level
A person in charge of a place or group

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œVIPโ€ mean?
4. What does โ€œEscalateโ€ mean?
5. What does โ€œManagerโ€ mean?
6. What does โ€œPoliteโ€ mean?
7. What does โ€œCustomerโ€ mean?

Practice more with this lesson:


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