Mia, a librarian, talks with Mark about a problem with a VIP customer. They discuss how to solve the issue by asking for help from their manager. The dialogue shows how to handle difficult customers carefully.
Vocabulary:
Vip: A very important person
Escalate: To raise a problem to a higher level
Manager: A person in charge of a place or group
Polite: Showing good manners and respect
Customer: A person who buys or uses services
Practice more with this lesson:
